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My one-star review of Yelp
You walk into the pizza shop, salivating at the gorgeous pictures of gourmet pizzas covering the walls. “I’d like one extra large barbecue chicken pizza, please,” you tell the cashier, who barely seems to hear you over the music blaring from her earbuds.
“Were you talking to me?” she asks as she shoots of a text message to someone more interesting to her than you.
You’re suddenly wondering if the reviews you read were a little overstated. But there were so many of them, you’ve got to give it a shot. You must have this magical pizza for yourself. “One extra large barbecue chicken, please,” you repeat.
“Oh, sure,” she mumbles before turning and yelling back toward the kitchen, “Rob, that’s one barbecue pizza, extra large!“
You shell out your cash as you ponder taking an Advil for your instant-onset headache. You’re still nervous but hopeful, until your pizza arrives 49 minutes later. “Miss?” you ask, patiently waiting for the cashier to notice you. “Miss?”
She glares at you, but takes out an earbud. “Yeah?”
You hold up your BBQ sauce lathered tostada with a teensy slice of undercooked chicken and say, “There must be some mistake. I ordered a pizza, but I got . . . this?” You gesture at the mishap in your hand.
“That is pizza,” she says, shaking her head. “Sauce and chicken on a flat round thing: pizza.”
You briefly consider sharing your “pizza” directly with her face, because at least then you’d get some gratification from your $23 tostada. Instead, you take a deep breath, set the tostada on the counter, and walk away. There’s a fast food joint across the street, and when they offer burgers, at least you know you’ll get a burger.
–
“Real people, real reviews,” Yelp proclaims of its site.
Taking its proclamation at face value, I signed up. I promptly wrote a five-star review of my favorite spa, and then followed it up with an even more glowing review of my son’s preschool:
After visiting the preschool and observing a few classes, I decided to see how my son felt about it. What was supposed to be a two-hour test drive turned into full enrollment that day. My son was nurtured and happy, and has remained that way since.
I did have some concerns with his teacher’s sometimes sharp insistence on “academic” achievement by her students. The way she used “academic,” it was clear she meant “obedience,” which was perplexing and troubling in light of my son’s young age. I expressed my concerns to the school’s owner, who detailed the many steps she had taken to remedy the teacher’s insistence on age-inappropriate behaviors and said she would be departing the school shortly. The tone and content of that lengthy discussion redoubled my gladness to have found this preschool.
My son’s new teacher is calm, firm and kind, as are the other teachers I witness day in and day out. And let’s be clear: the school is laid out so that every room is open and observable in its entirety from the outside. Being able to peek in on my son occasionally is sweet, but sweeter still is seeing the good lessons he’s learning here extend in his actions and words outside of class.
Noticing my spa review had disappeared, I looked into Yelp’s filter system, which makes certain reviews available only after review-seekers manually type in codes. Filtered reviews are not counted toward a company’s overall star rating.
I added a picture to my profile and wrote a couple of not-five-star reviews to increase the likelihood of my reviews showing up unfiltered on the relevant business pages. Regardless, my five-star review of my son’s preschool disappeared into the oblivion of filtered reviews. It shares this distinction with seven other five-star reviews including statements like this:
I am an educator with a Masters in childhood education and have two children. Both kids have attended [school] for three years and I could not be happier! The staff is ALL very professional and attentive to ALL the children. They have great programming that keeps the kids entertained and engaged in the learning process!
And this:
My son has been attending [school] since he was 2 years old. He’s been at the school for two years and he’s doing outstanding!
I find the other reviewer funny. Hello! Infants sleep most of the day. Of course they are most often in a crib. You want them to sleep on the floor?! LOL! You expect them to learn algebra or gymnastics?!
In the meantime, the single unfiltered review (from a two-time reviewer) is a one-star review that is now the entire basis for the preschool’s Yelp rating. If a stranger were to trust Yelp, they would write off my son’s remarkable preschool as a one-star failure apt to single-handedly convert today’s children into tomorrow’s mass murders–or perhaps, terrifyingly, politicians–while simultaneously ravaging any educational progress they might have made elsewhere.
But there must be some way to get my review unfiltered, right? Of course there is! Explains extremely chipper Yelp evangelist Christine:
What we recommend is for our users to become a more active community, complete their user profiles and ultimately become more familiar with Yelp. There isn’t a guidebook to get filtered reviews unfiltered – and for good reason. It’s so people can’t take advantage of it (read: some pesky biz owners or competitors, or malicious reviewers.)
Ah, it all makes perfect sense! In order to make the experience suck less, I just need to spend more time on Yelp! Fantastic!
Or not.
Like the unwitting tostada purchaser who opened this post, I walked into one shop expecting one thing (real reviews by real people) only to find another all together (real filters working to do real damage to small businesses).
When I got that steaming pile of fetostada, you know what I didn’t want to do? Order another tostada. I was even more disinclined to buy another twenty on the off chance one would end up being everything I ever dreamed.
For now, I’m going back to word of mouth. I get much better, much less filtered results that way. Some bias is inevitable in friend-to-friend reviews, of course, but in the end, I trust my friends and my instincts far better than I trust some behemoth tostada titan’s filters, no matter how cheerfully–and Washington, D.C.-style–those filters are spun.
In sum:
Yelp: 1/5 stars
Do you use Yelp? If not, why not? If so, how frequently do you check filtered reviews?
Can you recommend any Yelp alternatives?
Happy Active Love Day!
Thunder Thighs came home with me yesterday.
She’s always with me, as I’ve shared here before. It was only her representation, so beautifully crafted by Sina Grace some months ago, that was missing from my home.

Yesterday I drove home with that representation in the passenger seat beside me, and thought about Thunder Thighs. Love. Laughter. How blessed I am to have an abundance of these things, even when my introversion sometimes–as now–make me yearn for more quiet time to recharge.
Although Thunder Thighs is my mom, and today is Mother’s Day in the U.S., mother’s love is only a small part of what’s in my heart today. The larger part belongs not to the love provided by any one person, but to any love provided by anyone who loves–not passively or from a distance, but actively with outreached hand, heart and time offered up to others.
Whether or not you hope to be a mother, once were a mother, are a mother, a grandmother, a sister, an aunt, a daughter, or none of these things, I celebrate you today. I celebrate your acts of love and compassion. I celebrate your phone call to a friend, your donation to a shelter, your vigil with a friend whose father is dying, your care to a friend’s house when she is in the hospital, your watching a neighbor’s children so she can shop for groceries. I celebrate the light that you shine upon those within your vicinity, and thank goodness you are out there shining that light.
Upon my bedroom door there now hangs a reminder to cherish these things. My mom is no longer a phone call away, but there is love aplenty evidenced in each minute every day regardless.
Today I will look for loves’ signs, and I will celebrate each of them, no matter who originates any one of them.
No matter who or where you are,
may your day be full of love,
both received and given.
The Gift of Fear
She didn’t tell me his name.
She didn’t tell me what he did for a living, or where he came from.
She tried not to talk about him much at all, which evoked mild curiosity but didn’t alarm me, even though I’d always known her prior boyfriends by no less than name, occupation, hobbies and demeanor.
It was only when my dear friend fell silent for weeks after dating the new guy that I started to feel a niggling sense of worry.
A gregarious, affable extrovert, she’d always been one to text dozens of times a day, and reply instantly to virtually any text message. I often felt guilty for replying so slowly to her texts; it can take me days or even weeks to reply to a single message.
When she failed to reply to several text messages over a few-week period, I started to worry. I texted her: I get nervous when you fall silent.
She wrote back that she’d moved several hours north of our hometown. When I read him her text message, my fiancee, Anthony, said, “She’s moving the wrong direction! She should be moving down here with us.” I said she’d probably moved with her boyfriend, versus moving just for fun, but relayed his message to her. She confirmed that she’d moved with her boyfriend, whose name I still didn’t know.
I thought, abusers try to isolate their partners. I promptly squashed the thought as the byproduct of an overactive imagination. She hadn’t said anything was wrong, apart from a mild case of moving blues.
A few weeks later, my friend called and told me her boyfriend had assaulted her. She was shocked and shaken, but had quickly arranged alternative lodging for herself.
“You should leave,” I told her. “I think it’s dangerous for you to stay. You can come stay with us for a little.” I coordinated parts of her departure with her, but worried she wouldn’t leave. It’s often much easier to continue enduring known hardship than embrace the idea of enduring unknown, unquantifiable hardships. Indeed, the human imagination for possible woes is endless, so that the unknown can end up seeming much more threatening than painful situations we’ve already shown ourselves we can survive.
When my friend called me a couple of days later and said she’d probably overreacted, I stressed that I didn’t feel she had. Still, she was determined to stay and prove she was strong enough to make a home in her new locale, with or without her boyfriend.
I sighed. I prayed. And I hoped to God she’d call me if anything else happened.
–
A week and a half ago, I felt a rare hankering to read non fiction. “What was that book El recommended me? And another guy called a life changer?” I loaded Goodreads to scan my to-be-read shelf for the book. “The Gift of Fear. Right,” I murmured to myself. “I’ll give that a shot.”
I downloaded it expecting to read it a chapter at a time as time permitted. I was instead instantly captivated by the author’s clear, articulate description of indicators violence may be imminent. Gavin de Becker‘s career is violence avoidance, which involves finding commonalities in violent incidents and, understanding their clear and almost universally repeated warning signals, helping clients avoid falling prey to violence.
He quickly identified and described predatorial behaviors that have unnerved me for some time, but which nervousness I’ve long suppressed as irrational, unreasonable or silly. (More on that in my Goodreads review.)
Most importantly, he dedicated a huge section of the book to identifying warnings of partner abuse. He stressed that partner abuse related homicide is the most easily averted, if people are willing to read and respond to its indicators.
I was chilled to read the signs, but glad to have the benefit of an expert’s insight.
It’s by understanding a possibility of a threat we can work to prevent it.
I read the book in a day and a half.
–
The day after I finished reading The Gift of Fear, my dear friend called me. She’d been attacked again. She’d fought back, but she was nervous.
“You should be,” I said. Unlike when we first spoke weeks earlier, my sense of warning signs wasn’t muddy or ambiguous. I didn’t feel like I was potentially making false accusations about her boyfriend by suggesting she was unsafe. “Listen, I just finished reading an amazing book that talks about warning signs of violence.” I told her about the author, and how he immediately puts the kibosh on the idea that most violence is unpredictable or without warning. I explained he’d devoted a huge portion of his book specifically to partner abuse to help reduce horrifying domestic abuse homicide rates. I asked if I could read her a list of risk signals the author had compiled just for situations like this. “If several of these apply to your situation, you’re likely at risk.”
She agreed, and I read through the whole list (paperback pp. 183-184), beginning:
- The woman has intuitive feelings that she is at risk.
- At the inception of the relationship, the man accelerated the pace, prematurely placing on the agenda such things as commitment, living together, and marriage.
- He resolves conflict with intimidation, bullying, and violence.
“Oh, my God,” she breathed after a several-second pause after I’d finished reading the list. “He’s done at least 25 of those things. At least.” She mentioned he’d even come at her with a gun. She said it almost as if an afterthought, but I was terrified on her behalf. I responded with an emotional entreaty.
“Leave. Please leave.” Since I don’t know much about the specifics of doing so safely, I looked up the local domestic violence hotline and urged her to contact them. She spoke briefly to a volunteer there, then arranged a meeting for the next morning.
As we said our good nights to each other via text message, I prayed she would be safe overnight . . . and then, that she would leave.
–
Uncertain what the future would hold, she cleaned out her apartment, quickly got her affairs in order, and left.
Four days later, she reached Southern California. She spent a night with a friend before showing up at my house. My son, Li’l D, was beyond excited to see his auntie. She read him some stories and assured him she’d be there when he awakened. In the morning, he wanted nothing to do with me. He wanted only his auntie.
After Li’l D was off to preschool, she updated her resume. She sent out more than a dozen resumes and had arranged her first interview within an hour.
Two days later, she rocked that interview; her job offer came only a couple of hours later.
Walking to the store a few minutes later, we shared our elation at how quickly tides can turn when we flow with them. “Just eight days ago,” we mused, “all seemed hopeless. And now, barely more than a week later, it’s sunshine, friends and a new job.”
–
There’s no telling for sure what might have happened if she’d stayed up north. Was bloodshed inevitable? There is no telling. Thanks to the clear, compelling guidance in The Gift of Fear, a whole set of terrifying could-have-beens became much-less-likely-to-bes.
Will everyone who considers leaving know they have a safe place to go, or find a job immediately? No. But the truth is, it’s only by leaving an abusive, violent situation that a person–usually a woman–will be better able to take her life to the natural end of its years, and to explore all the good that might yet be, if she can even haltingly accept that the certainty of abuse is not better than uncertainty that includes limitless hopeful possibilities.
–
If you or someone you know is experiencing partner abuse, or you even suspect it, please, please make use of these resources:
* National Domestic Violence Hotline: http://www.thehotline.org/or 800-799-SAFE
* Gavin de Becker’s risk assessment page: https://www.mosaicmethod.com/
You could save a life, or even–if children are involved–many lives.
Rock out with your chalk out
My twentieth birthday was a life-changer.
There were no epiphanies. No sudden, startling events that illuminated just how important the day would prove in the scheme of my life.
There was only a party–a movie party, to be precise. My sister took me to watch (or should I say, ignore?) terrible movies with her large group of nerdtastic, boisterous, crass guy friends. I was shocked and delighted by the guys’ shenanigans, but more so, how completely and immediately they accepted me. I’d never experienced that before, nor anything like it.
–
By the time I prepared to leave for South Korea a couple years later, I knew the guys. They knew me. They teased me incessantly but lovingly. I was at home with them, so much that I had mostly forgotten what it was like to be an island unto myself.
The evening of my farewell party, I was presented with a gift: a notebook in which all of my friends, some movie party and some not, had written out their recollections of and wishes for me. On the cover was a dragonfly drawn by my friend Piete, and inside were words that have inspired and sustained me for more than a decade since. Best of all were pages of sweet memories shared by my usually writing-averse friend Sarah, who taught me–and teaches me–better than anyone else I have ever known that friendship is in loving (if sometimes firm!) actions more than in any number of pretty words.
–
On my most recent trip to Oregon, Sarah, Piete and their twins joined my siblings and me for a romp to the park.
The kids were silly with tiredness as we walked home afterward. “Rock out!” my son shouted as he ran toward Uncle Piete.
With an impish smile, Uncle Piete replied, “Rock out with your chalk out!” I busted up laughing as my son, Li’l D, ran circles shouting, “Rock out with your chalk out! Rock out with your chalk out!”
The movie party felt alive in that moment. Those of us whose ages numbered in the double digits were still the kids we were back then, I saw, just with more experience, more love, and even a few kids of our own.
And now, our kids have each other.
–
I’ve missed Oregon more than usual recently, becoming downright melancholic at the thought of my family there–my siblings, my niece, my nephews, my godmom, Sarah, Piete and their kids. As if Li’l D can read my mind, it’s in these moments of missing that he grins and shouts, “Rock out with your chalk out!”
I can’t help but chuckle, a chuckle that bursts forth from deep within me. In that silly statement, past and present converge, as do my Oregon and California lives. My Oregon family is my California family, and I can hear all of its members so loudly with my heart that I don’t need to hear them with my ears.
I’ll be back in Oregon before long. I’ll be back with my movie party crew, exulting in the sight of the next generation playing and laughing together.
In the meantime, Oregon remains within me, shining out brightest of all when my son reminds me to rock out with my chalk out.
“Amy, I love you.”
Preparing for my son’s first flight was nervewracking. I had flown many times myself, but was suddenly concerned about the impact of possible catastrophe on my son.
Not remotely satisfied by the general oft-spoken assertion “you’re safer in a plane than a car,” I did my own research about the safety of flight. What remains with me three years later is not any specific statistic but the four words in this post’s title.
This page documents the last words recorded on crashed airplanes’ black boxes. Most are as you would expect–expletives, queries, statements about unexpected obstacles–but there was this one that diverged.
“Amy, I love you.”
First Officer Warmerdam, who spoke those words, survived both the crash and the resulting fire.
When I am feeling overwhelmed, I often think of those words. I wonder what, if I got a chance not only to choose them but have them relayed, would be my last four or five words. Boiling the hubbub of life down to this single question takes away any confusion or ambiguity.
Those words would be for me son. “Li’l D, I love you.” If I only got to leave a single enduring thing in this world after I pass away, hopefully many decades from now, it would be the truth imparted by those words.
My life is full of many truths, many loves and much bustle. Beneath all that is one singular truth: bustle is bustle, which comes and goes.
Love, on the other hand, comes and grows.
Beautiful baldness
Sunday marks one year since I shaved my head bald for St. Baldrick’s. My anxiety diminished along with my hair; at the end, I looked at my bald self and rejoiced, for I was finally seeing “me unconcealed.”
I liked what I saw–not the surface stuff, but the truer things beneath that. No matter what anyone else did or did not see, I looked into my own face and saw a me I wanted to be.
It was powerful. It was liberating, even apart from its inspiration, which was hope for an end to childhood cancer.
This weekend, a woman I’ve never met but admire tremendously will be shaving her head for St. Baldrick’s Team Robot Boy. Her son, almost exactly my own son’s age, has battled cancer for much of his life so far. She’s written about that here, and she’s written about his spirit on this very blog.
If you are able, please donate $5 for Robot Boy–or in honor of someone you love, in memory of someone you love, in hope for a future free from childhood cancer.
The photoshopped cherry on a panic-picture pie
A few days ago, my sisters texted me that they’d be visiting my mom’s grave.
Why today? I wondered, before it hit me: I’d forgotten. I’d forgotten March 4 was the day my mom breathed her last breath. The day she was, as a text message I received March 4, 2010 stated, finally at peace.
I felt terrible. How could I have forgotten? How could I have failed to mark such a hugely important day?
A message from my friend Emily helped me see things a little clearer. At Joshua Tree the weekend before, she’d made a point to have our friend Briel take tons of oops-I’m-falling-off-a-cliff pictures meant to make her mom–who had helped deliver my son into this world–break into a sweat. Every time Emily posed, I giggled, remembering how I used to (mostly) lovingly push my mom’s buttons just because I could. And I remembered my mom, too.
My mom, whose mischievous ways meant she sometimes couldn’t understand how she’d raised such straight-laced children. Who took my brother out for ice cream the only time he got detention. “One of my kids has it in him!” she rejoiced.
Who once pierced her belly button, exclaiming mirthfully, “This way I’m rebellious and no one at church has to know!”
Who always made me giggle when she busted out her superhero antics, and made me want to be a superhero, too.
On Monday, Emily delivered the photoshopped cherry on her panic-picture pie:
I laughed from my belly when I saw it. As I laughed, I felt like my mom was chuckling with me. “I like this girl!” I could hear her saying.
Later in the evening, I got choked up when my sisters sent me pictures of my niece and nephew standing on Mom’s grave. I cried while walking the dog later still, feeling guilty anew to have forgotten. After a few minutes of sniffling self flagellation, I revisited something I’d written earlier in the day:
Feel terrible that I forgot it’s been three years today since Mom died. Feel glad, too; better to remember life & birthdays than a death day.
Seeing those words, I wiped off my tears, loaded Emily’s picture again, and giggled. Again.
Just like that, my mom felt near . . . nearer by far in the laughter than the tears.
Interviewing author Reina Salt
I’m not really sure how Graveyard Blues ended up on my phone.
Abandoning one slow read in the summer of 2012, I scanned through my downloads for something more suited my macabre mood. I didn’t expect to find anything; after all, I’d only downloaded a dozen books and I’d read most of them.
But I found Graveyard Blues, and I was captivated from its very first word straight through its final ones. My June 2012 review was glowing:
As a lifelong reader of horror, I’ve come to expect that most horror will neither actually scare me nor stick with me after I’ve finished reading it. It’s exhilarating to find a horror novel that engages me from its first pages and only gets better as it goes. Graveyard Blues is such a novel.
Hettie and Henry, the book’s protagonists, are some of the most memorable characters I’ve encountered not just in horror but in fiction. They’re very real, very funny characters with whom I’d be happy to travel even if the story itself weren’t so engaging. But let’s be clear: the story is compelling.
When its protagonists came up against obstacles at every turn, I found myself holding my breath and hoping all would turn out well for them . . . even if, as the story progressed, that seemed an increasingly unlikely outcome.
The end more than satisfied. Best of all, it’s not so much an end as a resting point. I normally prefer standalone books, but THIS is a series to which I’ll happily return.
It’s both my pleasure and honor to be interviewing Graveyard Blues author Reina Salt today.
Have you always felt compelled to write? If not, what inspired you to pick up the proverbial pen?
Well, as I child, I wanted to be an artist when I grew up. Actually, that’s not entirely true — I wanted to be Indiana Jones and Elvira, but failing that, I wanted to make art. For years, I painted, but I didn’t have much by way of success. When the economy crashed, I was left unemployed at my day job, battling depression on a daily basis, and trying to find more ways to channel my creative energy to make some money. I taught myself to sew, and sold things I made to people around the world for a few years. I dabbled in writing in the past, but for a long time, it was just another tool for me to make art with; an unused paintbrush, if you will. That is, until my character Henry came to me in a very intense monologue which I use in his first scene. I tried to put it out of my head several times, but he remained, persistent, and getting louder. Writing wasn’t a conscience decision for me, so much as it was a compulsion. I was driven to write after being haunted by my own creations, as it were.

























